1. Home
  2. FAQ
Frequently Asked Questions

Novjbet FAQ –
All Answers to Your Questions here

Whatever questions you have while using Novjbet—accounts, deposits, withdrawals, bonuses, or games—you will find the answers right here on this FAQ page. If you still cannot find what you are looking for, our support team is available 24/7.

50+ common questions compiled
Full answers in English
24/7 Live Support
Updated regularly

FAQ By Topic Category

Find the right answer quickly based on the type of question you have.

Account & Registration

All your questions about creating a new account, updating your details, resetting your password, and account verification—answered here.

Deposits & Payments

Information on how to deposit via mobile banking, bank transfer, and e-wallets, including minimum amounts and processing times.

Withdrawal Process

Full details on how to withdraw your winnings, processing times, maximum limits, and what to do if a withdrawal gets stuck.

Bonuses & Promotions

A complete guide on how to claim and use the welcome bonus, daily offers, cashback, and free spins.

Games & Platform

Technical questions about Live Casino, Sports Betting, slots, and the game lobby, as well as mobile app download and usage.

Security & Support

Account security, reporting suspicious activity, responsible gaming, and how to reach our support team.

Novjbet FAQ – Full List

Novjbet is one of Bangladesh's most trusted online gaming platforms. We know new players have plenty of questions—how to get started, how to make a deposit, how to claim a bonus. This Novjbet FAQ page is here to give you clear, straightforward answers to all of that. Every answer is grounded in real experience, so you can start playing without any hassle.

Account & Registration

Opening a new account on Novjbet is quick and easy. on the Registration Page Enter your mobile number or email, choose a strong password, and provide the required personal details. After OTP verification, your account will be active and you will immediately be eligible for the welcome bonus. The whole process takes just 2–3 minutes.
  • Must be at least 18 years of age
  • Each individual may register one account only
  • Providing accurate information ensures smooth withdrawals in the future

If you forget your password, contact our 24/7 live chat support. A reset link or OTP will be sent to your registered mobile number or email. Once your identity is verified, you can set a new password. The process typically takes 5–10 minutes. Remember, Novjbet will never ask for your password directly.

Account verification (KYC) on Novjbet is in place to protect you and prevent fraud. For larger withdrawals, you may be asked to submit a photo of your national ID or passport. Once verified, withdrawals are processed faster and your account security is maximized.

No. Under Novjbet's rules, each player may only hold one account. Creating multiple accounts may result in all accounts being permanently closed and balances being forfeited. Different family members may open separate accounts, but each must use their own personal details.
Deposits & Payments

Making a deposit on Novjbet is straightforward. After logging in, go to the wallet or deposit section and choose your preferred payment method. We currently accept mobile banking, bank transfers, and e-wallets. Confirm the amount and follow the on-screen instructions. In most cases, deposits are reflected within 5–15 minutes.
  • Minimum deposit amount: BDT 500
  • Balance is updated instantly after a deposit
  • No extra charges on deposits

Deposits are typically credited to your balance within 5–15 minutes. Bank transfers may take up to 30 minutes due to the bank's verification process. If more than 30 minutes have passed, please contact live chat support with your payment receipt or transaction ID.

Never send money through a third party. Always follow Novjbet's official payment instructions only.

Yes, the minimum deposit at Novjbet is BDT 500. The maximum limit depends on your payment method and account verification level. VIP members enjoy higher deposit limits. For detailed limits, VIP Page See details.
Withdrawal Process

After logging in on the Withdrawal Page Proceed, select the amount and payment method, then confirm your account number. Once your request is submitted, the Novjbet team will verify and send the funds within the specified timeframe.
  • Minimum withdrawal: BDT 500
  • Processing time: 1–24 hours (varies by method)
  • Fastest processing for verified accounts

Withdrawals can be delayed for common reasons such as incomplete account verification, unmet bonus wagering requirements, or payment provider server issues. If your funds have not arrived within 24 hours, contact live chat with your withdrawal ID and our team will resolve it promptly.

Your daily withdrawal limit depends on your account level and verification status. Standard accounts have a set daily limit, while VIP members can withdraw significantly higher amounts. For more details, Withdrawal Page or visit our support team.
Bonuses & Promotions

When you open a new Novjbet account and make your first deposit, the welcome bonus is credited to your wallet automatically. For bonus amounts and terms, on the Promotions page See details. Wagering requirements must be met before a bonus can be withdrawn.

The welcome bonus is available to first-time registrants only — once per account.

A wagering requirement is the total amount you need to bet before you can withdraw a bonus—it is a safeguard against bonus abuse. For example, if your bonus is BDT 1000 and the wagering requirement is 20x, you will need to place a total of BDT 20,000 in bets. Contribution rates vary by game—slots typically count at 100% while live table games contribute less.

The Novjbet cashback bonus returns a percentage of your net losses over a set weekly or monthly period. It is credited directly to your balance and typically comes with low wagering requirements. For more details, Promotions Page See details.
Games & Platform

Novjbet offers 5000+ games. By category:
  • Live Casino: Live roulette, baccarat, blackjack, poker, Andar Bahar, and more
  • Sports Betting: cricket, football, badminton, and top leagues from around the world
  • Slots: Hundreds of themed slot games and jackpot slots
  • Fishing Games & Arcade: Mobile-friendly casual games
To view all games Game Lobby Visit now.

There are two ways to play Novjbet on mobile. First, visit the website directly from your mobile browser—the page is fully mobile-optimized. Second, download the Android or iOS app App Page —games load faster on the app and you can log in with fingerprint authentication.

If a game won't load, start by clearing your browser cache and cookies, then refresh the page. Check your internet connection. If you are using the app, make sure it is updated to the latest version. You can also try switching to a different browser. If the problem persists, let us know via live chat.
Security & Support

Yes, Novjbet is a licensed and regulated online gaming platform. We use 256-bit SSL encryption to keep all your transactions and personal data secure. We also have two-factor authentication (2FA), an anti-fraud system, and automated suspicious activity detection in place.

Novjbet will never ask for your password or OTP by phone or email. If you receive any such message, contact our support team immediately.

The Novjbet support team is available 24 hours a day, 7 days a week. Ways to get in touch:
  • Live Chat: Click the chat button in the bottom-right corner of the website for the fastest response
  • Email: Send a detailed message to [email protected]
  • FAQ: This page covers solutions to most common issues

Novjbet believes gaming should be a source of entertainment, not addiction. That is why we Responsible Gaming We offer deposit limits, loss limits, session time limits, and self-exclusion options on the page. You can set or adjust these limits at any time.

No separate application is needed to join the Novjbet VIP program. Simply play regularly to earn points and level up automatically. VIP members enjoy higher bonuses, faster withdrawals, a dedicated account manager, and access to exclusive events. For more details, on the VIP page See details.
Quick Links
Open a New Account Log In View Bonuses & Offers Withdraw VIP Benefits App Download Responsible Gaming
Support Contact

Our support team is always here to help you with any issue.

Live Chat
Average response time: 2 minutes
Email Support
Quick Info
Minimum Deposit BDT 500
Minimum Withdrawal BDT 500
Withdrawal Time 1–24 hours
Support Hours 24/7
Age for Registration 18+
🎁
Claim Your Welcome Bonus

Register now and claim an exclusive welcome bonus on your first deposit.

Register Now

Still have questions? Novjbet Support Ready

If you cannot find your answer on this Novjbet FAQ page, reach out to our 24/7 live chat support. If you do not have an account yet, registration takes just 2 minutes—sign up and claim your welcome bonus.

Register Login
বাংলা