Novjbet Privacy
Policy – Your Data, Our Responsibility

1 Introduction & Scope

Welcome to Novjbet. Our privacy policy is designed to ensure the protection of your personal information. By using the Novjbet platform, you are considered to have agreed to this privacy policy.

This policy applies to our website, mobile app, and all Novjbet services. It takes effect whenever you register, log in, or use any feature of our platform.

Novjbet believes transparency is the foundation of trust. We explain clearly how your data is handled — no complicated legal language, no hidden terms. Protecting your privacy is our responsibility, and we take it seriously.

2 What data is collected

Novjbet collects your information in several ways. A full breakdown of what is collected is provided below:

Information provided at registration:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)
• Payment method details (mobile banking number or bank account information)

Automatically Collected Information:

• IP address and device type
• Browser and operating system information
• Platform activity logs (login times, gaming history)
• Location data (used solely for legal compliance verification)
• Data collected through cookies and tracking technologies

3 How Your Information Is Used

Novjbet uses your information only for defined, legitimate purposes. Each purpose is clearly outlined below under our privacy policy:

• Account Management: To support registration, login, password recovery, and overall account security.
• Payment Processing: Your payment details are used to process deposits and complete withdrawals.
• Identity Verification: To complete the KYC process as required by law and to prevent fraud.
• Customer Support: To respond to your complaints or questions and to resolve any issues.
• Personalized Experience: To recommend promotions and games tailored to your preferences.
• Responsible Gaming: To detect unusual gaming patterns and offer assistance where needed.
• Platform Development: To analyze usage patterns and improve the quality of our services.
• Legal Compliance: To meet regulatory requirements and prevent money laundering.

Novjbet will never use your information for any purpose not stated in this policy. If we need to use your data for a new purpose, you will be notified in advance.

4 Data Sharing & Third Parties

Novjbet never sells or rents your personal information to third parties for commercial purposes. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Only the minimum information required to complete a transaction is shared with payment processors.
• Identity Verification Service: Documents may be shared with approved verification providers as part of the KYC process.
• Legal Obligations: Novjbet is legally required to provide information upon court order or at the request of a regulatory authority.
• Security Investigation: Information may be disclosed to the relevant authorities if fraud or money laundering is suspected.
• Technology Partners: Cloud services and analytics tools are used to operate the platform — all operating under strict confidentiality agreements with Novjbet.

5 Cookie Policy

Novjbet uses cookies — a standard part of any modern website. Cookies are small data files stored in your browser. Here is a breakdown of the types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and keeping core services running. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to understand how many people are visiting each page — no personal identifiers are involved.
• Marketing Cookies: Used to show you relevant offers based on your preferences.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

6 Data Protection Methods

Novjbet follows industry-leading standards to protect your data. Our security measures are as follows:

• 256-Bit SSL Encryption: All data transfers occur through encrypted channels, making interception by unauthorized parties virtually impossible.
• Two-Factor Authentication (2FA): Enabling two-factor authentication on your account adds an extra layer of security.
• Secure Data Centers: Data is stored in secure, internationally certified data centers with 24/7 monitoring.
• Regular Security Audits: An independent team of experts regularly audits our security systems.
• Restricted Access: Only authorized personnel have access to specific data.
• Data Backup: Your data is backed up regularly to prevent accidental loss.

7 Data Retention Period

How long Novjbet retains your data is governed by specific rules. Data is never kept beyond what is necessary:

• Data associated with active accounts is retained for as long as the account remains open.
• Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained for specified periods in accordance with the requirements of financial regulatory authorities.
• Once the retention period expires, data is securely deleted or anonymized.

You may close your account and request deletion of your data at any time — however, data subject to legal retention obligations may not be immediately removable.

8 Your Rights

Under Novjbet's privacy policy, you have several important rights over your own data:

• Right to Access: You can request to know what personal information Novjbet holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.

To exercise any of these rights, contact the Novjbet support team. We will respond to your request within 30 business days.

9 Protection of Minors

Novjbet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

If we learn that information has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe a minor is using Novjbet, please notify our support team immediately.

10 Third-Party Services & External Links

The Novjbet platform works with game providers, payment processors, and technology partners. All such service providers are bound by confidentiality agreements with Novjbet.

Novjbet has limited control over data collected by third-party services. We recommend reading the privacy policy of any third-party service before you use it.

11 Policy Updates

Novjbet may update this privacy policy from time to time. Changes may occur due to legal requirements, the launch of new services, or business developments.

For significant changes, we will notify you in advance at your registered email address. For minor updates, the "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Novjbet after any changes takes effect constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact the Novjbet support team. We will review your message as promptly as possible.

When submitting a request by email, include "Privacy Request" in the subject line and send it from your registered email address. This helps us respond more quickly.